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CHANGES TO THE APPOINTMENT SYSTEM      July 2016

 

In response to comments from working patients, we now offer a limited number of early morning pre-bookable appointments from 8.20am Tuesday to Fridays.  The 8.20 and 8.30 are bookable a week in advance and the 8.40 and 8.50 appointments, one day in advance.  These appointments can be booked either on line or by phone.   

 

In addition, with effect from 1st  July, the Tuesday evening clinics will cease and instead, all four partners will be providing early morning appointments from 7.15am.  This service will be offered twice a week, generally  on Tuesdays and Fridays, with each GP Partner working one session per week.    All these appointments will be available to pre-book one week in advance.

Practice Nurse appointments will also be available during this time, but with a longer booking period.    It is hoped that these changes will address issues for working patients who have to arrange their appointments around work commitments.     We ask that patients who can attend at other times of the day, leave these appointments free for those who have difficulty attending during working hours. 

 

At the same time of this change to the appointment system, some of the clinicians are changing their sessional commitments, with some GPs reducing their sessions and some increasing.    As a recult of these and other staff changes, we have employed a further Salaried GP to help with patient access to appointments

How to Make an Appointment

calendarPlease call our main switchboard number on 01623 528748 to book an appointment at the surgery – telephone lines for appointment bookings open at 08:30am.

The practice runs a same day appointment system whereby anyone ringing the surgery will be offered an appointment with a clinician on that day while ever there are appointments available.  Urgent or routine, it makes no difference – same day appointments are for everything.

Alternatively, for patients with internet access who wish to pre-book an appointment, we now have a number of appointment slots available for booking online.  If you wish to use this service, please ask at reception to be provided with a unique username and password.   (This facility can also be used to order repeat prescriptions).

calendar Click Here to book/cancel your appointment online

There are always a small number of pre-bookable appointments available, however, you may have to wait a few days if you wish to see a particular GP.     However, we have recently made further provision for workers to pre-book early morning appointments around their work commitments.   (see article above)

At present, all appointments with the nurses are pre-booked.  However the phlebotmory service includes provision of a number of same day appointments during morning surgeries.  These are held for those patients who have seen the doctor and require blood tests.  This will mean that patients may be able to complete their visit to the surgery on the same day.

In order to best meet the needs of our patient population, we are continually looking at ways in which our appointment system may be improved. 


What if I can't get an appointment?

The surgery is particularly busy on Mondays, especially during the winter months.   If your appointment is not urgent, try to book on a less busy day.

In the last three months, 221 patients failed to turn up for their booked appointment with either the doctor or nurse.

If you let us know as soon as possible if you can't attend your appointment, we can then make it available for another patient.

If you feel that your need is urgent, and cannot wait until tomorrow but there simply are no appointments available, you can book to have a telephone consultation with a doctor if you wish. The doctor will ring you (usually after morning or afternoon surgery) at an agreed time on the telephone number you have given.     Alternatively, if you consider your problem is medically urgent and cannot (medically) wait until the next day, you will be offered an appointment on this understanding, but this will be extra to the doctor's full clinic session and will therefore be at a specific time as offered by the doctor.

 

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