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UNFORTUNATELY,  WE ARE CURRENTLY EXPERIENCING MAJOR TELEPHONE SYSTEM ISSUES, WHERE WHEN LINES ARE BUSY, INSTEAD OF HEARING THE ENGAGED TONE, YOUR CALL MAY REGISTER, RING ONCE, THEN CUT OFF.    PLEASE BE ASSURED THIS IS A SYSTEM ERROR, NOT A CALL HANDLER ACTION, AND THAT OUR TELEPHONE ENGINEER IS WORKING ON THIS AS A PRIORITY.    IN THE MEANTIME, PLEASE TRY AND CALL AGAIN.

  

We are still here and open for you.   Our staff are working extremely hard to provide services and care as we have been doing throughout the COVID 19 pandemic and we would like to thank our patients for their continued support. 

When calling for an appointment, the receptionist will ask you the reason for your appointment.  This helps them to signpost you to the correct member of the clinical team, as not all patients need to be seen by a GP.   Please be reassured that anything you say to the receptionist will be treated in  the strictest confidence. 

COVID vaccinations will not be routinely available in the practice, though a small number are being made available to us on a weekly basis for specific target groups only.   We will contact these patients directly about an appointment.

For all other patients, please book using the national booking system on the NHS.UK website or call 119.

Please note that this is a staged vaccination programme, delivered to patients in a nationally agreed order of priority.


CORONOVIRUS ADVICE

If you have developed new symptoms of a continuous cough OR fever, or have been in contact with someone with confirmed Coronavirus, please do not come to the surgery, the pharmacy or the hospital.     National guidance is that if you are otherwise well, you should self- isolate at home for seven days. However, if you do become unwell, you should contact 111 on line for advice.     If you are not able to access services on line, then call 111, but due to the volume of calls, this service may be subject to delays.

Covid 19 or Coronavirus is a respiratory virus spread by droplet infection and personal contact.   The best way to protect yourself from the infection is to adopt simple hygiene measures such as regular and thorough hand washing and coughing or sneezing in to a tissue followed by safe tissue disposal.  

The practice has temporarily suspended on line booking of appointments in light of the evolving Coronavirus pandemic.   We have moved to an initial telephone appointment system so that all patients can be screened before being brought to the surgery.     This action follows guidance issued by the Health Secretary on 10th March  2020.   We apologise for the inconvenience but this a public health issue and we feel is essential to minimise social contact and ensure the safety of all of our patients and staff.  

MEDEFER

Your local hospital currently has a long waiting list for clinic appointments. Due to the delay, MEDEFER have been contracted to work with the hospital to review some of the GP referrals.   An NHS Consultant , who is expert in their area of specialty, will review each case and decide whether to arrange tests, arrange an appointment with the local consultant, or advise the GP what to do next.

MEDEFER comply with and surpass the NHS’s strict data security requirements and only essential information about your referral is shared.

For further information, leaflets are available from reception.

 The General Data Protection Regulation 2016 came in to force on May 25th 2018.    See Information tab (2)  for our full Privacy Policy which was updated in May 2021

NHS App

If you are a patient at our practice you can now use the NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.  You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.  If you already use Woodlands SystmOnline you can continue to use it and you can use the NHS App as well.   For more information go to  www.nhs.uk/nhsapp'

 

Improving access to general practice: Evening and weekend appointments now available

Patients who are registered at this practice can now pre-book a routine appointment to see a GP or nurse on a weekday evening (6.30 to 8pm) or on a Saturday morning.  Appointments will either take place at this practice or at a neighbouring practice, as we offer this GP Access service collaboratively with the other Ashfield North Primary Care Network practices  - namely, Brierley Park, Willowbrook, Skegby Family Medical Centre and the  Kings Medical Centre. Talk to the Woodlands receptionist to find out more or book an appointment.

In addition, under the GP Access scheme, patients can also pre-book routine appointments on a Sunday or Bank Holiday, where patients would need to attend a GP practice in the wider Mansfield and Ashfield  area for this option.   Again, speak to the Woodlands receptionist to arrange your appointment.

The GP Access scheme was fully implemented in March 2019 to ensure that everyone in England benefits from access to general practice appointments in the evenings and weekends at a time that is most convenient to them. This was part of a national drive to help improve access to general practice and get the best possible outcomes for patients.  Further information is available at www.england.nhs.uk/gpaccess 

 

 

Staff News - 

We welcome along the latest rotation of GP Registrars  -  Dr Cheema, Dr Kelly, Dr Angus and Foundation Year 2 doctor, Dr Muwanga.    Dr Khan and Dr Jokhio both continue with the practice as GP Registrars.   

We are pleased to announce that Dr Rebecca Smith (former GPR)  joined us as a Salaried GP with effect from 1st March 2021

In addition, we have three new members of the Reception team - Emma Redfern, Abbey Wright and Chloe Brown.    Former Receptionist Bekky Warren has now joined our Data Quality Team and Julie Denby is now  working full time as a Health Care Assistant.   

 

Woodlands  Patient  Participation  Group - Woodlands Patients Voice  (WPV)    -   We need your help!

The patient participation group meets on a bi-monthly basis to support the practice in developing and improving services - see the PPG tab for further information and how to join the group

 

Local Voices (Healthwatch Nottinghamshire) Improving health & social care locally. 

Tell us about your experiences in Nottinghamshire by clicking here. 

 

CHANGES TO THE APPOINTMENT SYSTEM    

In response to comments from working patients, for some time now, we have offered a limited number of early morning pre-bookable appointments from 8.20am Tuesday to Fridays.  The 8.20 and 8.30 are bookable a week in advance and the 8.40 and 8.50 appointments, one day in advance.  These appointments can be booked either on line or by phone.   

In addition, all five partners now provide early morning appointments from 7.15am.  This service is offered twice a week, generally  on Tuesdays and Fridays, with each GP Partner working a session on ratation.    All these appointments are available to pre-book one week in advance.   

 

Practice Nurse appointments are also available during this time, but with a longer booking period.    It is hoped that these changes will address issues for working patients who have to arrange their appointments around work commitments.    We ask that patients who can attend at other times of the day, leave these appointments free for those who have difficulty attending during working hours. 

In addition, evening , weekend and bank holiday appointments are available under the GP Access scheme detailed at the top of this page under a collaborative agreement with the other practices in our Primary Care Network  - namely, Brierley Park, Willowbrook, Skegby Family Medical Centre and the  Kings Medical Centre.  Routine appointments with a GP, Practice Nurse and/or Health Care Assistant are available to book under this scheme.  

 

VACCINATIONS:



    • If you are pregnant and beyond 20 weeks (or have just delivered) it is strongly recommended that you have the Pertussis (Whooping Cough) vaccine as recommended by the Department of Health.

    • If you qualify for this please contact us to arrange an appointment.

    • The practice offers a range of travel vaccines. If you are planning to travel abroad, please collect a travel questionnaire from reception so that the practice nurse team can organise a vaccine schedule for you. 

    • The current Shingles vaccination programme is available to anyone who is currently aged 70 to 79.   The Shingles vaccine protects against the Zoster Virus which can be extremely painful and debilitating when it presents as Herpes Zoster/Shingles

    • Pneumonia Vaccination :  everyone over 65 should be immunised to help protect them from the Pneumonia infection, which is available from the practice.    For further information please visit: www.immunisation.nhs.uk/pneumoccal

 

DO YOU HAVE COMMUNICATION NEEDS? 

 

The Accessible Information Standard requires GP practices to ask people if they have any information or communication needs and find out how to support them. If you need assistance with communication due to hearing, visual problems etc please let us know how best we can help you. We will then have  a duty to ensure that with your permission we share people's information and communication needs with other providers of NHS and adult social care. Our aim is to ensure that people receive information which they can access and understand, for example: in large print, braille or via email, and to receive communication support if they need it. Please see Further information , section 20 - to access very useful links and further information regarding the Accessible Information Standard 

  

NAMED GP

All GP practices have been tasked to allocate all registered patients a "named GP" who will have overall responsibility for the care and support that the surgery provides to the individual patient.   This administrative process does not prevent patients from seeing any other GP in the practice (as you currently can), nor that you need solely to consult with your "named GP".    All patients have been allocated a "registered GP" when they joined the practice and we have used this registration information to determine "named GPs" to all our patients.    If you really do object to the GP allocated as your "named GP", please advise the practice.

  

ON LINE BOOKING

 

We already offer online booking of appointments, prescription ordering and access to the summary care record but patients who are registered/registering for online services are now able to view their Detailed Coded Record - see On Line services   (17) for more information.   As on line services now include accessing medical records, in the interests of data security, the on line registration process is now very robust with a strict ID verification process.  See the item on the NHS App a the top of the news page.

 

*  On line booking of appointments has been temporarily suspended whilst the appointments system is adapted as we gradually move towards "Business As Usual"   following the NHS England guidelines.  

SMS APPOINTMENT REMINDERS

 

We use SMS text messaging to remind people of booked appointments, query prescriptions and for health promotion but need your up to date mobile number to provide these services to you.    As this is an internet service, we recommend that it should be used alongside your existing diary/appointment management, as it may occasionally be subject to "down time".    There is now an  "APP"  associated with this service for smart devise users.  

SMS appointment reminders have been temporarily suspended as patients were being  reminded to "attend"  for telephone consultations which has caused some confusion. (we cannot change this).    Normal services will gradually resume as we move towards "Business As Usual"  following the NHS England guidelines.  

Please remember to tell us if you change your mobile number (or object to receiving reminders).     

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