Emergencies If you need urgent medical advice during surgery hours, please phone the surgery on 01623 528748. Please be prepared to give some information to the receptionist.
If you need to see a doctor urgently when the surgery is closed please phone the NHS out of hours service on 111.
AppointmentsPlease call our main switchboard number on 01623 528748 from 8.30am each morning, to book an appointment at the surgery.
Cancelling your AppointmentIf you are unable to attend an appointment with one of the doctors or nurses, please let us know. By giving us as much notice as you can, you are helping us to make sure that someone else can be given your slot.
If you think you may need a prescription medicine, please make an appointment with the doctor. If you have previously been given a prescription for a straightforward condition, such as hay fever, we may be able to issue a prescription after a telephone consultation. Please ask the receptionist. Your local pharmacist should be able to give you advice for non-prescription medication.
We have a computerised repeat prescription service. Repeat prescriptions are normally for patients with long-term conditions who receive regular treatment - the doctor will make the decision as to whether you can have a repeat prescription. From time to time we will ask you to see your doctor to review your medication. We do this to monitor your illness and medication.
You can ask for a repeat prescription: by post, by fax (01623 528747), or by dropping your request into the collection box in the surgery reception. (Outside working hours, there is a red post box on the outside of the building than can be used.) Local pharmacies also offer an odering/collection and delivery service - contact them directly to arrange this.
Regrettably, the practice has made the difficult decision very recently to remove the facility to order prescriptions by telephone - please see the attached information leaflet outlining the reasons why we have felt this necessary.
Prescription Line Closure leaflet
You can also order repeat prescriptions online – ask at reception for details and for a unique username and password.
Click Here to order your repeat prescription online
Please allow at least 48 hours before collection of your prescription, to allow sufficient time for safety reviews to be carried out by our clinical team
Electronic Prescription Service
Patients may now register to have their repeat prescriptions sent directly to the pharmacy of their choice electronically. The pharmacy can then dispense the medication without the patient needing to collect the prescription from the practice. Most, but not all, repeat prescriptions can be managed in this way.
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs). The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
If you will have to pay for four or more prescription items in three months, or more than 15 items in 12 months, you may find it cheaper to buy a PPC.
There is further information about prescription exemptions and fees on the NHS website
Please allow 48 hours, excluding weekends and Bank Holidays, for your request to be processed. Any problems please telephone the surgery.
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